（1）People tuned to their

for some advice when they had

in the past.
（2）Today advice from

shows，TV

and telephone hot lines is available to us.
（3）A telephone hot line is the

way of getting advice，callers don't have to give their

and telephone numbers.
（4）Advisers at some hot lines are

and people usually pay nothing for calls and advice，even they made long

calls.
（5）Some advisers are

，and they take a

class before working on the hot line.
（6）About

percent of the advisers are professionals （專業(yè)人士） with years of

and experience.
（7）All the advisers

to people and help them

their problems.