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Customer Service Diploma
   Subject：Business，Marketing&.Sales
   Location：United Kingdom
   Delivery method：Online
   Course type：Part-time，Short（less than 3 months），F(xiàn)ull-time
   Price：Now ￡45，was ￡299-85% discount
About the course
   Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector.It's packed with information of 11 modules，teaching you everything you need to succeed in this profession.Your qualification will be recognized and can be checked for validity（有效）on our dedicated website.
Description
   This course consists of eleven information of packed modules，including：
   ● Make a great first impression，learn how positive attitude，dress and body language affect your perception（感知）.
   ● Learn how to care for your customer's needs，from seeing customer service from their perspective to the importance of communication.
   ● The course will teach you how to deal with difficult customers，how to hold back anger，how to control your own emotions and how keeping calm can solve the problem that bit faster.
Benefits of the Customer Services Diploma
   The benefits of a customer services diploma are endless，but here are some you can take notes of right way：
   ● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
   ● Learn essential problem-solving skills you can use daily.
   ● See your confidence soar as you get more comfortable with dealing with customers face to face，over the phone and online.

（1）Who may be most interested in the course？
C
C

A．People with a diploma of teaching.
B．People interested in part-time work.
C．People interested in customer service.
D．People interested in training life skills.
（2）What does the course offer？
A
A

A．Flexible course types.
B．A lower price of ￡299.
C．Packed information of customers.
D．Accommodation during the course.
（3）Which of the following is included in the modules？
B
B

A．Learning how to manage your marketing team.
B．Learning how to better communicate with customers.
C．Learning how to express your emotions freely and strongly.
D．Learning how to check your qualification on the dedicated website.

【考點】應用文．

【答案】C；A；B

【解答】

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發(fā)布：2024/5/27 14:0:0組卷：3引用：1難度：0.5

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發(fā)布：2024/11/5 3:0:2組卷：5引用：2難度：0.7
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發(fā)布：2024/11/1 7:30:1組卷：2引用：4難度：0.5
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發(fā)布：2024/11/1 23:30:1組卷：20引用：2難度：0.5
解析

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