I had moved to Japan for a long-term client consulting engagement.After a few days in a Tokyo hotel，I moved to an apartment.After being moved in by my colleagues，it was time to get dinner.I found a pizza deliver flyer in my mailbox and decided to simply order a pizza as I might have the previous week in Manhattan.The phone call to Cali Pizza was easier than anticipated and while waiting for the pizza I set about unpacking.
Unfortunately，after 45 minutes no pizza.I figured that my "easy" call really wasn't and that I would need to make alternate plans for dinner.While thinking about what to do next，my phone rang.It was Cali Pizza calling to say that they could not find my apartment based on the address that I had given them.Once it was determined that I had provided an incorrect address，the clerk on the phone asked me to describe what I could see from my window.After some back and forth they seemed satisfied that they knew where I was.
A few minutes later the pizza arrived.This is when my "customer delight" experience took over.First，the delivery person apologized repeatedly for being late，then he showed me the small blue metal plate on my building with the correct address，and finally he refused to accept payment for the pizza because he was late.Net result：one delighted customer（me），and frequent orders from Cali Pizza during my two-year stay in Japan.
Such "customer delight" experiences become stories I have used to illustrate what it means to truly delight a customer.
（1）What did the writer do first after he moved in the apartment？ BB
A．Deliver flyers.
B．Place an order.
C．Call his colleagues.
D．Set about unpacking.
（2）Why was the delivery delayed？ CC
A．The number on the flyer was inaccurate.
B．The clerk was unfamiliar with the address.
C．The writer provided an inaccurate address.
D．The pizza was sent to a wrong address.
（3）Which of the following best explains "took over" underlined in paragraph 3？ BB
A．Disappeared.
B．Dominated.
C．Promoted.
D．Decreased.
（4）What can we learn from the story？ DD
A．It's never easy to settle down in a new city.
B．A delayed delivery may result in good profit.
C．One can't be too careful when placing an order.
D．A short-term loss of benefit may reward a lot.
【答案】B；C；B；D
【解答】
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發(fā)布：2024/5/27 14:0:0組卷：7難度：0.7
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1．For several days Ⅰ（Jane Eyre） saw little of Mr.Rochester.One evening，I was invited to talk to him after dinner.There was a smile on his lips，and his eyes were shining brightly.As I was looking at him，he suddenly turned around and asked me， "Do you think I'm handsome，Miss Eyre？"
The answer somehow slipped from my tongue before I realized it： "No，sir."
"Ah，you are really unusual!You look like a quiet，serious little person，but you can be almost rude."
"Sir，I'm sorry.I shouldn't have given an immediate answer to such a question about appearances；I should have said that beauty doesn't matter，or something like that."
"No，you shouldn't!I see，you criticize my appearance，and then you stick a sly penknife under my ear!You have honesty and feeling.There are not many girls like you.Perhaps you have awful faults to counterbalance（抵消） your few good points."
I thought to myself that he might have too.He seemed to read my mind，and said quickly， "Yes，you're right.I have plenty of faults.I went the wrong way when I was twenty-one，and have never found the right path again.I might have been as good as you，and perhaps wiser.I am not a bad man，take my word for it，but I have done wrong.It wasn't my character，but circumstances that were to blame.Why do I tell you all this？Because you're the sort of person people tell their problems and secrets to，because you're sympathetic and you give them hope."
"Don't be afraid of me，Miss Eyre，" he continued." You don't relax or laugh very much，perhaps because of the effect Lowood has had on you.But in time you will be more natural when you're with me，and laugh，and speak freely.You're like a bird in a cage.When you get out of the cage，you'll fly very high.Good night."
（1）Why did Mr.Rochester say "and then you stick a sly penknife under my ear" in paragraph 5？
A．Because Jane had offered some unnecessary explanations.
B．Because Jane had intended to be more critical.
C．Because Jane had regretted having talked to him.
D．Because Jane had intended to kill him with a knife.
（2）From what Mr.Rochester told Miss Eyre，we can conclude that he wanted to.
A．tell her all his troubles
B．tell her his life experience
C．change her opinion of him
D．change his circumstances
（3）Mr.Rochester soundedat the end of the passage.
A．rude
B．cold
C．friendly
D．encouraging發(fā)布：2025/1/1 18:0:1組卷：11引用：2難度：0.5 -
2．My motivation for starting our family tradition of reading in the car was purely selfish：I could not bear listening to A Sesame Street Christmas for another 10 hours．My three children had been addicted to this cassette on our previous summer's road trip．
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（1）Why did the author start reading in the car？
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（2）How did the children react after the author read a few lines？
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（3）What can we learn about the author and her family's trip to the beach？
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（4）Which can be the best title for the text？
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D．Reading Makes Great Road Trips發(fā)布：2025/1/30 8:0:1組卷：0引用：1難度：0.7 -
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